Frequently Asked Questions
If you can't find the answer you seek below, please contact our sales department !

How to order?

1，Submit the electronic request form with order details and contact information and tell us what kinds of bike parking racks you are interested in.It's ok if you don't have specific product requirement,you can send our sales about the construction scale of your project,so they can provide one-to-one the most practical solutions and product recommendations.

2,Our engineers will draw the design for you according to your specific needs or installation site area, calculate the quantity and price, and provide the comparison of advantages and disadvantages of different materials and surface treatments as well as the corresponding price difference for your reference.

3,We will need the clients to confirm the material and finishes about the product,we also can provide the suggestions if needed. Popular construction materials which are durable, water-resistant, and functional for bike racks are:steel,stainless steel,carbon steel and so on.Finishes include galvanized coating, paint,or powder coated.

4,Once artwork design and the material and surface treatments of the product are confirmed,we will be proceeding for the production of samples. The production time and lead time of samples varies for per product,usually provided with the quotation given. After the production of sample is completed,we will send the real samples or photos to client to check.

5,Upon confirmation of samples, we will proceed on with the production of mass production. For cases when delivery dateline is urgent, we will skip the production of samples and go straight for mass production.Photos of the first batch produced will be sent to client for view if there is enough time for it.

6,When you partner with us, you will know that your order meets the highest standards in manufacturing and is constructed with safe, durable material. Every order will be inspected with SGS Stanard by our 4 quality inspectors.

What are your advantage? 

• Technical Exquisite Experienced Team

Our technology team are 5 senir engineers with six sigma management and euro standard qualification background, who master excellent quality control system, all of them have been working for more than 20 years in metal product industry. As development continues, Besides our own factories, VAN has fostered more than hundreds of partner factories. Give us a try, you and your customers will be glad for you did.

• Quality Control

We strictly require the products quality, 100% full inspection before delivery,  and we try to do zero complaints, customers'satisfaction and help them to solve the problems are our biggest purpose.

• Compective Price

In the past year, the rate of increasing in the cost of raw materials (including steel, iron, copper and aluminum) has reached unprecedented levels in the bicycle parking equipment industries.In order to ensure the interests of our customers, we insist to keep the same price or reduce the cost as much as possible even need us to gain less profits. Same quality, sample price!

Why can't I directly place an order online?

In recent years, due to various reasons such as the epidemic, the price of raw materials and the fluctuation of sea freight make our prices constantly changing. In order to ensure that customers can get the best products at the lowest cost,and the specificity of our custom productswe prefer to quote orders first. Requests for quotes are responded to within 24 hours.

Why choose us?More answers here!